COVID Guidance

Keeping you safe on your visit to Roe Valley Arts and Cultural Centre!

We are so excited to welcome you back to Roe Valley Arts and Cultural Centre. We have missed you!

We have measures in place to reduce risks and have outlined what you can do to help us provide a safe visit. Here’s what we're doing to welcome you back:

REDUCED OPENING HOURS

Our reduced opening hours allow us to deep clean the Centre. Our opening hours are:

Tuesday 10:00 - 16:00
Wednesday 10:00 - 16:00 & 19:00 - 21:00
Thursday 10:00 - 16:00 & 19:00 - 21:00
Friday 10:00 - 15:00
Saturday 10:00 - 13:00


SOCIAL DISTANCING

Maintaining a safe distance from others is still recommended to avoid contracting or spreading Covid19. We’ve carried out a full assessment of our space and will be implementing various measures to ensure there is a safe distance. This includes floor markings and a new dynamic form of allocated seating advising social distancing of 2m throughout the Centre.

LIFTS

Lifts remain restricted to one person with exception of a family bubble or accompanying carer.

TOILETS

Toilets are restricted to one person or one family unit per time.

REDUCED CAPACITY

We have reduced the capacity within our public areas, workshop spaces, galleries, auditorium configuring room set-ups to adhere to these capacities.

STAGGERED PROGRAMME

We’ll be staggering our activities to ensure people can exit and enter areas where activities are taking place without congestion in public areas at any one time. This will also provide more time for cleaning between activities. Participants are provided their own materials or equipment at each workshop.

ONLINE PROGRAMME

We understand that not everyone is ready to mix outside their ‘bubble’ which is why we will continue to offer online workshops, virtual talks, and exhibition tours along with performances you can enjoy from home.

HAND SANITISING STATIONS

Hand sanitising stations are in place at entrance and exit points and throughout the Centre for our staff and customers.

ENHANCED CLEANING REGIME

We’re increasing our cleaning regime to ensure high touch points are regularly disinfected. We've staggered the schedule of activities to ensure the areas are cleaned post-activity.

PRACTISING GOOD HAND HYGIENE & RESPIRATORY ETIQUETTE

In addition to our hand sanitising stations staff, tutors and users are also reminded of practising good hand hygiene and respiratory etiquette with signage in relevant areas.

FACE COVERINGS

It is recommended that you wear a face covering when you go to any indoor public space, unless exempt or aged 13 years or less. Face coverings can be removed while seated at a workshop while maintain social distancing.

ONLINE BOOKING

We are recommending everyone book online. Our capacities are much reduced so booking online should help prevent disappointment. You can still book over the counter or telephone by calling Box Office on T: 028-7776-0650.

PAY USING CARD

We accept payments by cash, but we would prefer processing payment using credit or debit card.

POSTPONE YOUR VISIT IF YOU ARE UNWELL

If you’re experiencing any COVID-19 symptoms, please reschedule your visit to when you gave fully recovered. We will be able to refund you if you contact us 24 hours prior to your activity, or we will be able to offer you an exchange beyond that point.

We review our measures on a weekly basis to make sure we are responding to the best public health advice as well as our customers' needs. We will notify customers of any major changes.

If you have any questions, please contact us at information@rvacc.co.uk or T: 028-7776-0650

OUR EVENTS

We want to keep you safe while you are at Roe Valley Arts and Cultural Centre and as such all on-site classes will have additional hygiene procedures in place, as per government guidelines. Please note that if guidance changes, we may need to make changes to our programme, such as reducing numbers attending on-site, or postponing or moving the course online. Please act responsibly and do not attend if you display any of the symptoms of Covid-19 or have been in recent contact with someone who has.

Please note that entry to all activities will be conditional on public health guidelines at the time of the event and not at the time of booking.

REFUNDS & CANCELLATION POLICY:

If any events are cancelled by Roe Valley Arts and Cultural Centre, whether due to COVID-19 or any other reason, then we refund all audiences affected. As part of our COVID-19 protocols, we ask that if you are feeling unwell or displaying symptoms of COVID-19, you follow government guidelines. Our box office can arrange a refund of your ticket in these circumstances provided you let us know at least 24 hours in advance of the show.


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