Customer Charter: Our promise to you

In 2017 we established a Customer Charter to ensure we offer the best service we can to you, our customers and patrons.

It focuses on 5 ‘promises’ which outline what our customers can expect from us and what we will strive to always deliver.



Our Promise to You


  • A warm welcome to you every time.  We are always here to help everyone who visits our Centre.


  • An enriching experience. We will strive to exceed your expectations. You will be curious to find out more about us and our Centre.


  • We will listen to what you have to say. Talk to us.  We value your opinion.   We are open to ideas.


  • We want you to come back.  You will have a positive experience. There is something here for everyone.


  • We will keep you informed.  Come and join in.  We will look after you. We want you to return again soon.


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