Customer Charter: Our promise to you

In 2017 we established a Customer Charter to ensure we offer the best service we can to you, our customers and patrons.

It focuses on 5 ‘promises’ which outline what our customers can expect from us and what we will strive to always deliver.

Our Promise to You

• A warm welcome to you every time.  We are always here to help everyone who visits our Centre.

• An enriching experience. We will strive to exceed your expectations. You will be curious to find out more about us and our Centre.

• We will listen to what you have to say. Talk to us.  We value your opinion.   We are open to ideas.

• We want you to come back.  You will have a positive experience. There is something here for everyone.

• We will keep you informed.  Come and join in.  We will look after you. We want you to return again soon.